You can pay for your order using your American Express, Visa, MasterCard or Discover Card. At the present time, we are unable to accept payment using a credit card with a billing address outside of the United States or issued from a bank outside of the United States. Please be sure to provide your exact billing address (the address your credit card provider has on file for the card you use) when completing your order. Incorrect information may cause a processing delay.

Your credit card information is protected by COMODO 128-bit SSL encryption technology. SSL (Secure Sockets Layer) is the standard security technology for creating an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browser remains private and integral. SSL is an industry standard and is used by millions of websites in the protection of their online transactions with their customers. We use this technology to create secure links to protect transactions, passwords, personal details, etc. This system is compatible with both Netscape and Internet Explorer web browsers and ensures that your credit card number is protected and cannot be viewed by outside parties. Please click on the "Security" tab located within the toolbar area of this website for detailed information regarding all security features on this website.

If you are a first time customer you will need to click on the "Sign In" tab located within the toolbar area of this website to register. Once you have registered, you may login to our website with your email address and password and begin shopping. Please enter your information carefully and accurately and remember to save your password for easy login on future orders.

When you place an order you will automatically receive an email confirmation of your order, which will include your order number. That is why it is important to enter your email address accurately when you create your profile.

While your order is in the Shopping Bag you can make as many changes to your order as you wish. Once you have checked out and your order has been processed it cannot be changed, however it may be possible to cancel your order provided the Order Status indicator displays "Open".

To check the status of your order please follow these easy steps:

1- Click on the "My Account" tab located within the toolbar area of this website.
2- Click on the "View Your Orders" option to see the status of your order.

If the Order Staus indicator for your order displays "Open" then you may proceed to cancel your order as follows:

3- Click on the order number that corresponds with the order you wish to cancel.
4- Click on the "Cancel Order" button.

That will complete the process. Please be advised that if the Order Status indicator displays either "In Process" or "Shipped" then your order cannot be cancelled. If you are able to cancel your order you will receive a confirmation of the cancellation by email. You may then enter a new order.

We will ship your order no later than the next business day after your order has been accepted. Standard delivery time will vary from 5-10 business days to most destinations. To receive your delivery in a timelier manner, you may choose one of the overnight delivery methods when checking out.

Occasionally we might be out of stock on certain products even though the website shows the item is available. We will contact you by email should this occur with an estimated delivery timetable. You may cancel that portion of your order should this not meet your needs. However, you will not be able to cancel the order yourself. You will need to contact our Customer Care Department by email or telephone and we will internally cancel that portion of your order on your behalf.

Shipping charges vary depending on the shipping method you select. Our standard shipping rate to destinations in the United States is $7.95. Merchandise orders over $150 will receive FREE standard shipping as a complimentary upgrade.

We currently ship to all destinations located within the continental United States, Alaska and Hawaii. Please check back with us frequently as we may add ship to locations outside the USA.

When your order has been shipped you will receive an email confirming the shipment. The email will include a link to your online order and it's UPS Tracking Number at our website. All you need to do is click on the UPS Tracking Number link to view the delivery status of your order.

Sales tax is applied to orders shipped to destinations located within the state of Florida. We are required by law to collect and submit sales tax in states in which we have a physical presence.

All jewelry is individually pre-sealed in clear poly. Each piece is also individually wrapped for protection. Outer cartons are further cushioned for secure packaging to guarantee the quality and safety of your purchase during transport.

If you receive a special promotional offer from us via email, simply enter the promotional code in the space provided on the Shopping Bag page of this website. The promotional offer/discounts will be reflected at the final step of check out.

Yes. If you are sending a gift we can add that special touch. We will enclose a personalized gift message with your order at no additional charge. Just click on the drop-down window marked "Gift Message" on the Item Detail Information page of this website and choose one of our standard messages or create your own.

In addition, for just $3.95 per item we can also send your gift in one of our gift boxes. Just click on the drop-down window marked "Gift Box" on the Item Detail Information page of this website and select the gift box option prior to adding the item to the shopping bag.

No. Only the billing address will receive an invoice with prices on it. A packing slip without prices will be sent with an order being shipped to a different address other than the billing address.

No. We do not ship to a PO Box. We only ship to a valid street address.

No. We do not accept COD orders.

We respect your privacy. We will not under any circumstances release or sell any personal information obtained from our website. Your information is used for processing purposes only.

Our Customer Care Department is always happy to answer your questions. You may email us at info@flexoweb.com, or you can call 1-800-993-0961 Monday – Friday 9:00am to 5:00pm Eastern Time. You may also write to:


OnlineMall Bargain Basement

Yes. All our earrings, cocktail rings, and necklace sets are hypoallergenic and guaranteed to be 100% nickel-free. Each piece is silver plated.

No. Currenly, we only sell our products online through our website.

We guarantee all of our products to be free from manufacturing defects. We stand behind every item we sell and offer only the finest products available. In addition, we make every effort to meet your high standards for quality products, reliable shipping, and exceptional customer care. Should you have any questions or concerns please feel free to contact our Customer Care Department for assistance.

Yes. If you are a US corporation with a valid Federal Employer Identification Number (FEI#) then you may apply for wholesale status by clicking on the "Wholesale Login" prompt located at the top right side of this website. You will need to register and someone from our organization will contact you. Initial orders at the wholesale level have a minimum purchase requirement of $500.

If you believe your shipment might be lost please contact our Customer Care Department. Orders that are lost due to incorrect delivery address information provided by you are strictly your responsibility, and at our sole discretion, may not be eligible for a refund. However, should a lost order be due to our mistake we will promptly send you a duplicate order at our expense or issue you a full refund at your request.

We take great pride and care in ensuring that our products are free from manufacturing defects and are packaged properly before they are shipped to you. However, we are aware that unforeseen problems may arise once your order leaves our warehouse.

Should you receive your order with visible damage to the outer carton(s) you will need to sign for the delivery indicating that the carton(s) was damaged in transit. However, outer carton damage does not necessarily indicate that the jewelry products themselves have been damaged. Regardless of whether or not the outer carton(s) has visible damage, once you have had a chance to inspect your order if any jewelry items are damaged then please contact our Customer Care Department immediately for assistance.

Always be sure to provide us with your invoice number and the product number of the damaged item.

We are not responsible for lost orders due to the shipping vendor. However, as a courtesy to our customers we insure every shipment against loss or damage for the total merchandise value of the order.

Should you receive an incorrect item please contact our Customer Care Department. In the unlikely event that we have mistakenly sent you the wrong item then at our expense we will send you the correct item and also arrange to pick up the incorrect item. However, if you have received an item that was incorrectly ordered by you then you may return the item, but you will be responsible for the costs associated with the return as indicated in our return policy.

Customer satisfaction is our main priority. Therefore, should you need to return an item please contact our Customer Care Department. Be sure to provide information about what needs to be returned including the item number(s), your name and address, your email address, the reason for the return, and your order number. If calling by phone please have your invoice handy so we can obtain the information required to process your return. We will provide you with a return merchandise authorization (RMA) number, which must accompany your return shipment.

Please be advised that all items must be returned to us in exactly the same manner in which they were received by you. In other words, all items approved by us for return must be returned in their original condition. Original condition means that the cellophane package enclosing the jewelry product must not be opened or tampered with in any way. Only our Customer Care Department may authorize the acceptance of returned merchandise. No returned merchandise will be accepted without a return merchandise authorization (RMA) number.

The customer must pay all costs related to return shipping. For your protection, we suggest all returns be sent back using a traceable carrier such as UPS or FedEx. After receiving and inspecting the returned merchandise, and we have determined it is still in it’s original condition, we will reimburse your credit card for the purchase price of the item, less the original shipping charge and also less a re-stocking fee equivalent to 15% of the returned merchandise or $4.95 per returned item, whichever is greater.

Claims to return merchandise must be made within 5 days of receipt of shipment.

Please allow 14 days from the time we receive the returned merchandise in order to complete processing to your credit card.